Your checklist. 12 items.The NDIS provider website check.
12 things to check on an NDIS provider website, each with the rule behind it. Open your site in another tab and tick what you find.
This list is current at October 2026. Parts of the NDIS rules are being reformed, so check the NDIS Commission's site before you change a page.
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Registration and the NDIS brand
- 01
NDIS approved, anywhere on the site
The NDIA registers providers. It doesn't approve them, so the phrase is wrong wherever it appears.
Rule: NDIS Code of Conduct, Australian Consumer Law. Check: search your site for approved.
- 02
Registered NDIS provider, when you're not
Use the phrase only while your registration is current.
Rule: Australian Consumer Law, misleading conduct. Check: confirm your registration dates match what the site says.
- 03
The NDIS logo without written consent
You need the NDIA's written consent before you show the logo, on the site and in your socials.
Rule: NDIA brand rules. Check: look at your header, footer and service pages for the logo.
Prices
- 04
Higher prices for participants, with no reason given
Providers must not charge or represent higher prices for participants without a reasonable justification. A price list counts as representing.
Rule: NDIS Code of Conduct, section 6. Check: compare your participant prices with what other customers pay.
- 05
Rate changes shown as automatic for existing participants
Existing service agreements change only by discussion and agreement. A line that says new rates apply to everyone from a date can mislead.
Rule: Australian Consumer Law. Check: read every sentence on your site about rate changes.
- 06
Old pricing wording
The NDIS pricing schedule replaced the Pricing Arrangements and Price Limits on 1 July 2026. Pages that still quote the old document may now be out of date.
Rule: Australian Consumer Law, misleading conduct. Check: search your site for price limits and price guide.
Words and claims
- 07
NDIS funded, NDIS therapies or similar
The ACCC has named these phrases as potentially misleading. Name the support, and say who can claim it.
Rule: Australian Consumer Law. Check: search your site for NDIS followed by another word.
- 08
Claims you can't back up
Best, leading and guaranteed results are claims a regulator can ask you to prove.
Rule: Australian Consumer Law, NDIS Code of Conduct. Check: search for best, leading, top and guaranteed.
- 09
Testimonials without written consent
Under the Code, testimonials are allowed with written consent, as long as they're genuine and not misleading.
Rule: NDIS Code of Conduct. Check: find the written consent for every testimonial on the site.
- 10
Testimonials about results from registered practitioners
If an occupational therapist, physio or psychologist provides the support, AHPRA's ban on testimonials applies. Consent doesn't fix it.
Rule: National Law s133. Check: read every testimonial that mentions a therapist or a result.
The fine print
- 11
A generic privacy policy
Your policy should explain how you collect, use and store participant information. A template written for a shop usually doesn't.
Rule: Australian Privacy Principles. Check: read your policy as a participant would.
- 12
Enquiry forms with no consent line
A form that collects health or disability information needs a short collection notice and consent beside it.
Rule: Australian Privacy Principles 3 and 5. Check: open every form on your site.
What the ticks mean
0 items ticked. Keep it that way, and check again after every site update.
1 to 3 items. Common on provider sites. The registration and logo items take minutes to fix, so start there.
4 or more. The fixes start to affect each other, especially around prices. It's usually worth rewriting the pricing and service pages together.
What this checklist can't do
It shows you where the flags are. It can't tell you what to write instead. That depends on your registration, your supports and how you set prices. Two providers with the same tick can need different rewrites.
That judgement is the work I do. The NDIS marketing rules guide explains each rule in more depth.
This checklist is general information, current at October 2026. It is a guide to where risk sits on provider websites and a starting point for a proper review. That is not legal advice or a compliance sign-off. The provider stays responsible for what it publishes.
Rules cited: the NDIS (Code of Conduct) Rules 2018, the NDIA's brand guidelines, Australian Consumer Law, the Australian Privacy Principles and section 133 of the Health Practitioner Regulation National Law. The official Code lives on the NDIS Commission's site.
Amisha Sharma is the healthcare copywriter behind Commas and Chaos. Based in Delhi, working Australian hours, writing for Australian providers.
The next step
Ticked a few?
Book a free 30-minute call and tell me what you ticked. I'll tell you which fixes matter most for your site. If you want me to write them, you'll get a fixed quote within 48 hours.
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